📦 Shipping Policy

At Eternal Creations NZ, each bouquet is thoughtfully handcrafted with care and attention to detail.

Order Types

We offer:

• Custom and made-to-order bouquets
• Gift packages
• Pre-made bouquets available on our website

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Custom Orders

Custom orders may take up to 4 weeks to complete if materials are in stock, and up to 6 weeks if materials need to be sourced, unless otherwise discussed and confirmed prior.

If you have a specific date in mind, you’re welcome to include this in the Notes & Other Requests section at checkout. We will always do our best to accommodate your request where possible.

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Pre-Made Orders

Pre-made bouquets are typically processed within 3–5 business days.
During quieter periods, some orders may be dispatched the same day.

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Shipping Time

Once your order has been dispatched, delivery timeframes within New Zealand are typically 1–5 business days, depending on your location.

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Shipping Rates

Shipping costs are calculated at checkout based on your delivery address.

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Order Tracking

You will receive tracking details once your order has been shipped so you can follow its journey.

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Delays

While we aim to meet all estimated timeframes, delays may occasionally occur due to courier services or high demand periods.
Eternal Creations NZ is not responsible for delays once your order has been dispatched.

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