🔁 Refund & Returns Policy

We take pride in the quality of our handmade products and want you to feel confident when ordering from us.

Due to the handmade and custom nature of our products, we do not offer refunds or exchanges for change of mind unless otherwise stated.

Under the Consumer Guarantees Act, you are entitled to a remedy if a product is faulty, damaged, or not as described.

If this occurs, please contact us within 48 hours of receiving your order with:

We will work with you to provide an appropriate solution, which may include a replacement, repair, or refund.

Custom and personalised orders are generally non-refundable, unless they are faulty, incorrect, or otherwise stated.

Items that have been used, altered, or damaged after delivery are not eligible for return.

Refund policy